Privacy Policy

Last Updated: 1 June 2026

At CH Bookkeeping, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our bookkeeping services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

CH Bookkeeping is the data controller responsible for your personal information.

Email: CHBookkeepingFlintshire@outlook.com

Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Business name

  • Company registration details

  • VAT registration details

  • Payroll information (where applicable)

  • Financial and accounting records required to provide our services

  • Information submitted through our website contact form

  • Any additional information you provide when contacting us, requesting a quotation, or engaging our services

We may also automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Date and time of visits

  • Website usage data

  • Cookie and analytics information

Why We Collect Your Data

We collect and use your information to:

  • Provide and maintain our bookkeeping services

  • Manage client relationships

  • Improve and personalise your experience

  • Understand how our website is used

  • Communicate with you regarding enquiries, services, and updates

  • Prevent fraud and maintain security

  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contract

To provide the bookkeeping and related services you request.

Consent

For marketing communications and non-essential cookies.

Legitimate Interests

For website analytics, business administration, security monitoring, and fraud prevention.

Legal Obligation

To comply with applicable laws and regulations, including tax, accounting, anti-money laundering, and other legal requirements.

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

How We Use Your Information

We use your information to:

  • Operate and improve our website

  • Deliver bookkeeping and administrative services

  • Maintain accurate financial records

  • Process invoices and payments

  • Enhance website security and prevent fraud

  • Communicate with you regarding our services

  • Analyse website performance and improve user experience

  • Meet legal and regulatory requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure it functions correctly and to improve your browsing experience.

For any non-essential cookies, including analytics cookies, we will request your consent before placing them on your device.

You can manage your cookie preferences through our cookie banner or through your browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Client records, bookkeeping information, and related financial documents are generally retained for a minimum of six years following the end of the relevant financial year to comply with HMRC and other legal requirements.

Where required by law or for the establishment, exercise, or defence of legal claims, information may be retained for longer periods.

When information is no longer required, it will be securely deleted or anonymised.

Third-Party Services

We may share information with trusted third parties where necessary to provide our services, including:

  • HM Revenue & Customs (HMRC)

  • Accounting and bookkeeping software providers

  • Cloud storage, hosting, and technology service providers

  • IT support providers

  • Professional advisers

  • Regulatory authorities where required by law

We may also use analytics services, such as Google Analytics, to understand how visitors use our website and improve our services.

We do not sell, rent, or trade your personal information to third parties.

International Data Transfers

Some of the third-party service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data where applicable

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at CHBookkeepingFlintshire@outlook.com. We will respond to data protection rights requests within one month of receiving your request.

Log Files

Like many websites, we use log files to record visitor activity. This information may include IP addresses, browser types, internet service providers, referring and exit pages, date and time stamps, and click data.

This information is used for website administration, security monitoring, and analytical purposes.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we take reasonable precautions to protect your information, no method of transmission over the internet can be guaranteed as completely secure.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

If you believe that a child has provided us with personal information, please contact us so that we can remove the information where appropriate.

Third-Party Privacy Policies

This Privacy Policy applies only to CH Bookkeeping. It does not apply to third-party websites, software providers, or external services that may be linked from our website.

We encourage you to review the privacy policies of any third-party websites you visit.

Complaints

If you have concerns about how we process your personal information, please contact us at CHBookkeepingFlintshire@outlook.com so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at CHBookkeepingFlintshire@outlook.com.